Here at Solair Group, you are always our highest priority. And that doesn’t just mean excellent customer service, but our guarantee that our products are of the utmost quality and tailored to your needs. Our Aussie-run warehouse ensures Australian standards are met and your standards are exceeded.
Where issues arise, we seek to find long-term solutions that keep our customers happy and reminds them that we value customer relations and product support. We’re so sure your product will surpass all others of its class that we offer a 12-month complete replacement warranty (terms and conditions can be found here). If in the rare event something does go wrong, our team will be quick to inspect and repair your product to make sure no money leaves your pocket.
The contact information for our team of hydrology engineers is always at your disposal and we are here to help with anything you need. You will not have to pay an extra fee to contact us or to schedule an appointment, nor will we make you wait in some queue to speak to us. Our contact information is for our personal mobile phones, so we are ready to talk when you are. Rest assured if on the rare occasion we don’t pick up, we’ll call you back as soon as possible because we know just how important customer relations are.